Frequently Asked Questions

WHO CAN ORDER FROM SHEET MATERIALS WHOLESALE? 

Anyone can order from Sheet Materials Wholesale. While we primarily serve businesses, we also welcome orders from the general public.

DO I HAVE TO REGISTER ON YOUR WEBSITE? 

I’VE FORGOTTEN MY PASSWORD, CAN I RESET IT? 

Yes! If you’ve forgotten your password, simply click here to reset it.

CAN I APPLY FOR A TRADE ACCOUNT OR CREDIT ACCOUNT?

All prices on our website are for both trade and DIY customers—there are no hidden “trade prices.”
We currently do not offer an actual credit, or “buy now pay later” facility.

HOW CAN I PAY FOR MY ORDER?

• Major credit and debit cards (including American Express).
• Bank transfers.
• Google Pay and Apple Pay.
• SuperPayments (offers a 1.5% cashback on your next purchase).

WHAT IS A MINIMUM ORDER VALUE? 

There is no minimum order value.
Delivery charges start from £50 + VAT within our standard delivery area (highlighted on the Delivery Information page).

CAN I COLLECT IT FROM YOUR WAREHOUSE? 

• Place your order online and collect it within an hour from our registered address (listed at the bottom of our website).
• Bring your reference number for collection.
• Collection is available Monday to Friday, 8:30 AM to 4:00 PM.

CAN I ADD IT TO MY EXISTING ORDER? 

Yes, as long as your order hasn’t been picked or dispatched. Please call us at 0203 856 8578 or email [email protected] for assistance.

CAN I GET A QUOTATION? 

• Material name or SKU code.
• Quantities needed.
• Delivery details.
• We’ll provide a full quote promptly.

HOW DO I GET AN INVOICE FOR MY ORDER?

Invoices are sent to the email address provided during checkout once the order is processed. If you need a copy, email [email protected] to request one.

CAN I BUY YOUR PRODUCTS AT A ZERO RATE VAT IF I AM A DISABLED PERSON? 

1. VAT-registered contractors: VAT is charged on products, and contractors deduct it from their invoice to the customer.
2. Non-VAT-registered contractors: We can sell VAT-free, provided we receive an eligibility declaration and evidence.
3. DIY by a disabled person: VAT is fully payable.

CAN I PLACE AN ORDER OVER THE PHONE?

• Full name.
• List of materials.
• Billing and shipping addresses.
• Site contact number.
• Use the payment link to pay for your order.

DO YOU DELIVER ON WEEKENDS?

We deliver Monday to Friday, excluding Bank Holidays. For weekend delivery, please call us at 0203 856 8578, and we’ll provide a custom quote.

DO YOU OFFER NEXT-DAY DELIVERY?

Yes, we offer guaranteed next-day delivery for orders placed before 11 AM within the M25 area. For other locations, next-day delivery can be arranged at an additional cost. Contact us at [email protected] or call 0203 856 8578 to learn more.

CAN YOU DELIVER OUTSIDE THE UK?

Currently, we deliver only within the UK.

WHEN WILL I KNOW MY DELIVERY DATE?

After placing your order, we’ll notify you of your delivery date via email and text, usually within 24 hours. Deliveries typically take 1-3 working days for orders under a tonne and up to 5 working days for larger orders.

HOW MUCH DOES DELIVERY COST?

Delivery charges start at £50 + VAT for Zone 1 areas (see our Delivery Information Page). Costs depend on your location, order weight, and product type, with the total delivery fee shown at checkout.

WHAT HAPPENS IF I AM NOT HOME FOR MY DELIVERY?

As deliveries are kerbside only, someone must be available to receive and offload the goods. If you can’t be present, please contact us at least 24 hours before your delivery date to reschedule. Missed deliveries may incur additional charges.

CAN I ADD TO MY ORDER AFTER PLACING IT?

Yes, you can! Contact us at [email protected] or call 0203 856 8578, and we’ll let you know if your order can be updated.

WHEN WILL I RECEIVE MY REFUND?

Refunds are processed instantly after materials are inspected and returned to our warehouse. Depending on your bank, it may take 5-7 working days for the funds to appear in your account. If your order is canceled before dispatch, we process the refund immediately.

WHAT SHOULD I CHECK WHEN ACCEPTING DELIVERY?

Please inspect your delivery for any damage before signing. If materials are damaged, call us at 0203 856 8578 (option 2) or email photos to [email protected]. Note the damage on the driver’s delivery note and refuse the goods. We’ll sort it out for you.

CAN I RETURN MATERIALS, AND WHAT ARE THE CHARGES?

Yes, you can return materials within 14 days, provided they are in the same condition as when sold. Call us at 0203 856 8578 for a return quote. Please note that initial delivery charges are non-refundable, and return costs depend on the weight and location of the order.

WHAT IS THE RETURN PROCEDURE?

Send photos of the materials you’d like to return to [email protected]. You can arrange your own courier or request a collection quote from us. Refunds are processed once the materials are inspected at our warehouse.

HOW DO I RETURN AN ORDER IF I BOUGHT THE WRONG PRODUCT?

Mistakes happen! You can return unused products within 14 days of delivery under our Returns Policy. We’ll issue a refund or exchange once the materials are returned in resale condition.

WHAT IF MY DELIVERY IS LATE?

We strive to deliver on time but unforeseen delays can happen. We’ll keep you updated and work to resolve any issues quickly. Please note, we are not liable for delays caused by factors outside our control or any resulting losses.

DO YOU SELL TIMBERS/JOISTS?

We specialise in sheet materials, but for larger orders, we’ll do our best to source timber products at competitive prices. Contact us for more details.

CAN YOU SOURCE PLYWOOD THAT IS NOT LISTED ON YOUR WEBSITE?

Yes, we can source the specific plywood you need or recommend the best alternative if the product is unavailable due to market shortages. Call us at 0203 856 8578 or email [email protected] for a quote.

WHAT IS THE DIFFERENCE BETWEEN B/BB AND BB/BB BIRCH PLYWOOD GRADES?

• B/BB: Features a smooth, high-quality B-grade face for a flawless finish and a durable BB back with repaired imperfections. Ideal for furniture, cabinetry, and paneling.
• BB/BB: Both the face and back have BB-grade veneers, typically with 3-6 small colour-matched patches, tight pin knots, and light mineral streaks. Solid single-piece veneers ensure durability.

WHAT IS THE DIFFERENCE BETWEEN CE2+ AND CE4 PLYWOOD GRADES?

• CE2+: Designed for structural use.
• CE4: Suitable for non-structural applications.

IS YOUR EXTERIOR GRADE PLYWOOD WATERPROOF?

Our exterior-grade plywood is moisture-resistant but not fully waterproof. The highest quality moisture-resistant option is Marine plywood, which is available on our website. To make plywood waterproof for outdoor use, apply a specialised sealant or waterproof paint.

WHAT PLYWOOD IS BEST FOR FLOORING?

For flooring, we commonly recommend Chipboards or exterior-grade plywood. If sound insulation is required, JCW Chipboard is an excellent option due to its acoustic properties.

DO YOU SELL SHEETS INDIVIDUALLY?

Yes, most sheets are available individually. If a product is sold only in packs, it will be noted in the product description.

DO YOU PROVIDE SAMPLES?

Yes, we offer samples for many products on our website. Simply click the sample button on the product page and proceed to checkout. Samples can be delivered by our preferred courier, or you can collect them for free from Unit 12, Woodford Trading Estate, Southend Road, Woodford Green, IG8 8HF.

WHAT IS YOUR FIRE PLYWOOD RATING?

• B: Combustible materials with very limited contribution to fire.
• s1: Minimal smoke emissions.
• d0: No burning droplets.

And over 9mm is rated B-s2-d0. 

• s2: Moderate amount of smoke emissions.