Frequently Asked Questions

WHO CAN ORDER FROM SHEET MATERIALS WHOLESALE? 

Anybody can order from Sheet Materials Wholesale. We are primarily a Business2Business supplier, but we also sell to the public. 

DO I HAVE TO REGISTER ON YOUR WEBSITE? 

No, you don’t have to register, however, if you register, you will be able to view your previous orders, save and edit your billing and shipping addresses, update payment methods and return to previously saved shopping baskets. 

I’VE FORGOTTEN MY PASSWORD, CAN I RESET IT? 

Yes, if you have forgotten your password, click here to reset it:

https://sheetmaterialswholesale.co.uk/my-account/lost-password/ 

CAN I APPLY FOR A TRADE ACCOUNT OR CREDIT ACCOUNT?

Yes, we offer the option to pay later with Two Payments as an alternative to a credit account. This credit facility is available to Limited Companies at checkout.

HOW CAN I PAY FOR MY ORDER?

Payments can be conveniently made through our online checkout page. We accept a wide range of payment options, including all major credit and debit cards, including American Express. Additionally, we provide alternative payment methods like bank transfers, Google Pay, Apple Pay, TWO Payments and SuperPayments.

Opting to pay with SuperPayments comes with a special benefit – a 1.5% cash reward will automatically be deducted from your next purchase with us. As a welcoming gesture to new SuperPayments users, we offer a £5 bonus. Once your order is placed, you’ll receive an automatic sign-up email. You have seven days to download and register the cash reward with the Super app, which takes about 30 seconds.

Please be aware that if you register on the 8th day or later or fail to register with the SuperPayments app, your Cash Rewards will expire. Once successfully signed up, the cashback reward remains valid for 12 months. Upon receiving your order, you’ll receive an automated email from us containing your order details, the amount due, and our bank information. Once your payment is received, we will promptly process your order.

WHAT IS A MINIMUM ORDER VALUE? 

There is no minimum order value.

The standard delivery area we operate is highlighted in green on the map (please see Delivery Information Page). The delivery charge starts from £45 + VAT to our Standard Delivery Area.

CAN I COLLECT IT FROM YOUR WAREHOUSE? 

Unfortunately, we don’t offer a collection service. 

CAN I ADD IT TO MY EXISTING ORDER? 

Most likely you still can, if the order hasn’t yet been picked up and ready to leave the warehouse. Please call us on 0203 856 8578 or email [email protected] for assistance. 

AM I ABLE TO GET A QUOTATION? 

To obtain a quotation, email our sales team via [email protected] You will need to provide the name or a code of products you are after, quantities and delivery information for a full quote. 

HOW DO I OBTAIN AN INVOICE FOR MY ORDER?

We send invoices to the email address which is stated in the order once the order gets processed. If you require a copy of the invoice, please email the support team at [email protected] to request one. 

CAN I BUY YOUR PRODUCTS AT A ZERO RATE VAT IF I AM A DISABLED PERSON? 

If a VAT registered contractor is carrying out the work for a disabled person – we have to sell our products with VAT and then the contractor will deduct the VAT from their bill to the customer. If it’s a non-vat registered contractor – we can sell the goods to a disabled person, but we need an eligibility declaration and evidence from the contractor that they are being paid to do eligible work for the disabled person. If a disabled person is doing the repairs/installation himself/herself, VAT is fully payable. 

CAN I PLACE AN ORDER OVER THE PHONE?

You can place an order over the phone however, we are unable to take payments over the phone. We can take all the details i.e. products required, billing and delivery details, and create a manual invoice containing a payment link which we will send to you by email. The link will take you to our website checkout page where payments have to be made. We accept all credit and debit cards, including American Express. We also offer alternative payment methods such as bank transfer, Google Pay and Apple Pay.

DO YOU DELIVER ON WEEKENDS?

Unfortunately, we do not offer weekend deliveries. We deliver on working days only, except on Bank Holidays.

DO YOU OFFER NEXT-DAY DELIVERY?

The next day delivery can be arranged at an additional cost. Please speak to our Sales Team at [email protected] or call 0203 856 8578 to find out more information, availability, and cost.

CAN YOU DELIVER OUTSIDE THE UK?
We do not deliver outside the UK at the moment.

WHEN WILL I KNOW MY DELIVERY DATE?

Once the order is placed, you will be notified of your delivery date via email and a text message usually within 24 hours after placing an order. The estimated delivery time is 2-3 working days within standard postcode areas. Outside these areas, the estimated delivery time is 5-7 working days.

HOW MUCH DOES DELIVERY COST?

Delivery cost for the postcodes within Zone 1 and Zone 2 on the delivery map (please see Delivery Information Page) starts from £45 + VAT, depending on the selected products, the order weight, and the delivery location.

The delivery charge is included in the total order value at the checkout stage once the delivery address details are provided. Please click the “SAVE & SHARE CART” button at the bottom of the checkout and provide your order details for deliveries outside the standard postcodes area. Send your cart to our sales team at [email protected] by selecting an email option, and they will be in touch shortly with the total cost of your order and estimated delivery date after a review of your order.

Please note that the delivery costs for bulk deal offers differ from our standard delivery costs.

Delivery Cost for Birch Bulk Deals

1 to 4 pack orders – £140+VAT per pack

5 to 15 packs – £700+VAT per delivery

16+ packs – request a quotation

CAN I COLLECT THE ORDER FROM YOUR WAREHOUSE?
We offer delivery service only.

WHAT HAPPENS IF I AM NOT HOME FOR MY DELIVERY?

As the delivery service is kerbside only and the customer is responsible for offloading the goods, someone must be available on-site to receive the delivery. Please contact us in advance to reschedule your delivery in case you can not receive it. Otherwise, lost shipping charges may apply.

I PLACED THE ORDER. CAN I STILL ADD MORE PRODUCTS?

Please get in touch with our support team at [email protected] or give us a call at 0203 856 8578 to check that possibility.

WHEN WILL I RECEIVE MY REFUND ONCE THE MATERIALS HAVE BEEN COLLECTED?

Once the warehouse has confirmed that materials have been returned, inspected, and the quantity is confirmed, we will process the refund back to your original payment method. The refund should reach your account within 3-10 working days.

WHAT DO I NEED TO CONSIDER WHEN ACCEPTING MY DELIVERY?

Do not accept damaged products. It is advised to take a picture of the damaged materials and refuse delivery. The company will not accept claims for damaged materials if the delivery note is not signed as damaged. Instead, any damages must be clearly written on the driver’s delivery note, and Building Materials Wholesale must be informed accordingly.

WHAT ARE THE COLLECTION CHARGES?

Delivery is non-refundable and collection/return of each product or individual order is subject to a minimum of £45.00 + VAT and it depends on the order weight and the delivery location.The initial delivery charge paid at the checkout is lost and will not be refunded. A restocking fee of 15% will also apply.

CAN I RETURN OPENED PACKS OR LEFTOVER MATERIALS?

Yes, however, the sheets must be in a resealable condition, just as they were delivered. The boards must not be damaged or cut and must be kept in a dry, covered area.

WHAT IS THE RETURN PROCEDURE?

After forwarding us a couple of images of the materials you wish to return and providing a reason for this return, we’ll arrange a collection with the transport operator. Once confirmed materials are back in the warehouse and inspected, we’ll process the refund after deducting collection charges.

HOW DO I RETURN MY ORDER? I HAVE ORDERED THE WRONG PRODUCT

We hope you’ll be pleased with your purchase if you change your mind and wish to return anything purchased online from us. In that case, we will be happy to refund or exchange the goods within 14 days of delivery, provided the return is made under the Returns and Refunds policy.

WHAT IF MY DELIVERY IS LATE?

We always aim to deliver on the delivery date we provide and deliver materials within the lead times advertised at the time of purchase on our website. Building Materials Wholesale may not be held liable for any failure to deliver by any stated time or date or any consequential loss resulting from late delivery that could happen in various unforeseen situations that can occasionally occur.

DO YOU SELL TIMBERS/JOISTS?

We only sell sheet materials; however, we will do our best to source the products and provide a good deal for larger orders of timber.

CAN YOU SOURCE PLYWOOD THAT IS NOT ON YOUR WEBSITE?

Yes, we can source the plywood you require or offer you the best possible alternative if there is a market shortage of the product you are specifically enquiring about.

WHAT IS THE DIFFERENCE BETWEEN BB/CP AND BB/BB GRADE OR SIMILAR ABBREVIATIONS?

Each letter represents a plywood face. The most common ones that you will find on our website are:

BB/BB: Single piece face and back. On average, both face and back veneers allow 3-6 small colour-matched patches and some light mineral streaks. Tight pin knots may be present. Inner cores are solid single piece veneers.

BB/CP: Single piece face and back. The “CP” back veneers are downgraded from “BB” grade veneers, allowing unlimited patches and sound knots but not open defects. Inner cores are solid birch single piece veneers.

WHAT IS THE DIFFERENCE BETWEEN CE2+ AND CE4 PLYWOOD GRADES?

CE2+ is for structural use.

CE4 is for non-structural use.

IS YOUR EXTERIOR GRADE PLYWOOD WATERPROOF?

No, the plywoods we sell are moisture resistant, and the highest quality plywood in this regard is Marine plywood than can be found on our website. To waterproof the plywood in open weather conditions, you need to treat it with specialised sealant or paint.

WHAT PLYWOOD DO I USE FOR FLOORING?

The most common plywoods we tend to sell for this purpose, according to our customer’s use in this direction, are Chipboards and exterior grade plywood. Where acoustic properties are required, JCW Chipboard could be a great option.

DO YOU SELL SHEETS INDIVIDUALLY?

Yes, we sell most sheets individually, where they are being sold in packs; you will see it within the product name.

DO YOU PROVIDE SAMPLES?

Unfortunately, we do not provide samples.

DO YOU OFFER CUTTING SERVICE?
For orders totalling at least one pack or £1000 including VAT, we
can provide a cutting service. Please contact [email protected]

WHAT IS YOUR FIRE PLYWOOD RATING?

FR plywood panel products that meet the appropriate BS EN standards are able to reduce flammability, which may help reduce the spread of the fire. The chemicals used in creating FR plywood minimise the panel’s reaction to fire. This helps reduce the heat released and limits emissions caused by smoke production.