FAQ

Frequently Asked Questions

Do I have to register?

No, you don’t have to register, however, if you register, you will be able to view your previous orders, save and edit your billing and shipping addresses, update payment methods and return to previously saved shopping baskets.


I’ve forgotten my password, can I reset it?

Yes, if you have forgotten your website, click here to reset it https://sheetmaterialswholesale.co.uk/my-account/lost-password/ 


Can I apply for a trade account or credit account?

Unfortunately, in the current economic climate and market uncertainty, we don’t offer credit facilities to our customers.


Can I pay by Bank Transfer?

Yes, we accept bank transfer payments. If you prefer to make a payment via bank transfer, please go to the checkout page and select the bank transfer option. 1% discount will automatically apply to your order. You will receive an automated email from us stating your order details and our bank details. Once the payment is received, we will process your order accordingly.  


Can I request data sheets or product information?

Yes, simply email support@sheetmaterialswholesale.co.uk with the product code you require a data sheet for and our support team will email it back to you shortly.


How do I return my order? I have ordered the wrong product.

If you have ordered an incorrect product, we will be happy to accept a return provided we are notified within 14 days of delivery.

Notification must be sent to support@sheetmaterialswholesale.co.uk and must include your order number, delivery postcode, an image of the product and reason for cancellation. You will need to confirm that all products are unopened and undamaged.

You will be responsible for the cost of the return. Once you have confirmed all the order details, our online sales team will send you an email with our returns process.

Once the returned products inspected, we will issue a refund accordingly. Please note that if the products you return are not fully resalable, we reserve the right to refuse the refund on products.

 

When will refunded money will appear in my bank account?

Once the refund process, you will receive an email notification about the refund. It usually takes approximately 5-10 business days for the refund to appear in the customer’s bank, depending on the bank.

 

Do you offer next day delivery?

We aim to complete all our deliveries within 5 working days ( to certain postcodes within 10 working days). However, sometimes orders are delivered within the next business day. The next day delivery service is available at the additional charge for orders placed before 11.30 am. If you wish to receive the next day delivery, please call us on 0203 856 8578 

 

Can I collect it from you?

We offer a FREE collection service from the nearest collection point in Romford. The collection address is 65 Faringdon Ave, Romford, RM3 8ST.


Do you deliver on weekends?

We deliver on an all-day service from 8 am up until 5 pm Monday to Friday only.


Do you have a cutting service?

Unfortunately, we don’t offer cutting services.


Can I add to my existing order?

Possibly you still can. Please call us on 0203 856 8578 or email support@sheetmaterialswholesale.co.uk for assistance.

 

Am I able to get a quotation?

To obtain a quotation, email our sales team via support@sheetmaterialswholesale.co.uk

You will need to provide the products, quantities and delivery information for a full quote.

 

Can you deliver outside the UK?

We do not offer delivery outside of the UK at present.


How do I obtain an invoice for my order?

We send invoices to the email address which is stated in the order once the order gets processed. If you require a copy of the invoice, please email the support team to support@sheetmaterialswholesale.co.uk to request one.

 

Who can order from Sheet Materials Wholesale?

Anybody can order from Sheet Materials Wholesale. We are primarily a Business2Business supplier, but we also sell to private individually