FAQ

No, you don’t have to register, however if you register, you will be able to view your previous orders, save and edit your billing and shipping addresses, update payment methods and return to previously saved shopping baskets.

Yes, if you have forgotten your website, click here to reset it https://sheetmaterialswholesale.co.uk/my-account/lost-password/ 

Unfortunately, currently, we don’t offer credit facilities to our customers. All order have to be paid upfront.

Yes, you can select this payment method in checkout.

Yes, simply email sales@buildingmaterialswholesale.co.uk with the product name you require a data sheet for and we will email it back to you within 24 hours.

If you have ordered an incorrect product, we will be happy to accept a return provided we are notified within 14 days of delivery.

Notification must be sent to sales@buildingmaterialswholesale.co.uk and must include your order number, delivery postcode, an image of the product and reason for cancellation. You will need to confirm that all products are unopened and undamaged.

You will be responsible for the cost of the return. Once you have confirmed all the order details, our online sales team will send you an email with our returns process.

Once the returned products have been inspected a refund will be issued accordingly. Please note, if the products you return are not in a fully resalable condition we reserve the right to refuse ato refund on products.

Once refund has been processed, you will receive an email notification about the refund.  You will then see the refund as a credit approximately 5-10 business days later, depending upon the bank.

Unfortunately, no. We aim to complete all our deliveries within 2-3 working days.

We don’t have a counter at our premises, therefore currently we don’t offer collection service.

We deliver on an all-day service from 7 am up until 6 pm Monday to Friday.

We don’t offer cutting services at present.

We are not able to add anything to an existing order. If you have missed something from the order, you would need to place another order.

To obtain a quotation, email our sales team via sales@buildingmaterialswholesale.co.uk

You will need to provide the products, quantities and delivery information for a full quote.

We do not offer delivery outside of the UK at present.

We send invoices to the email address which is stated in the order once the order gets processed. If  you require a copy of the invoice, please email support team to sales@buildingmaterialswholesale.co.uk to request one.