FAQ

No, you don’t have to register, however if you register, you will be able to view your previous orders, save and edit your billing and shipping addresses, update payment methods and return to previously saved shopping baskets.

Yes, if you have forgotten your website, click here to reset it https://sheetmaterialswholesale.co.uk/my-account/lost-password/ 

Unfortunately, in the current economic climate and market uncertainty, we don’t offer credit facilities to our customers.

Yes, we accept bank transfers. If you prefer to make a payment via bank transfer, please email your order to sheetmaterials@buildingmaterialswholesale.co.uk with a list of products and quantities you require and your company details. Our customer support team will raise a pro forma invoice which will be emailed alongside with the bank details stated on the invoice.

Yes, simply email sheetmaterials@buildingmaterialswholesale.co.uk with the product code you require a data sheet for and our support team will email it back to you shortly.

If you have ordered an incorrect product, we will be happy to accept a return provided we are notified within 14 days of delivery.

Notification must be sent to sheetmaterials@buildingmaterialswholesale.co.uk and must include your order number, delivery postcode, an image of the product and reason for cancellation. You will need to confirm that all products are unopened and undamaged.

You will be responsible for the cost of the return. Once you have confirmed all the order details, our online sales team will send you an email with our returns process.

Once the returned products have been inspected a refund will be issued accordingly. Please note, if products you return are not in a fully resalable condition we reserve the right to refuse the refund on products.

Once refund has been processed, you will receive an email notification about the refund.  It usually takes approximately 5-10 business days for the refund to appear in the customer’s bank, depending on the bank.

We aim to complete all our deliveries within 2-3 working days, however sometimes orders are delivered within the very next business day, but we don’t offer next day delivery service as standard.

We don’t have a counter at our premises, therefore currently we don’t offer collection service. Direct to site deliveries only.

We deliver on an all-day service from 7 am up until 6 pm Monday to Friday only.

Unfortunately, we don’t offer cutting services.

We are not able to add anything to an existing order. If you have missed something from the order, you would need to place another order.

To obtain a quotation, email our sales team via sheetmaterials@buildingmaterialswholesale.co.uk

You will need to provide the products, quantities and delivery information for a full quote.

We do not offer delivery outside of the UK at present.

We send invoices to the email address which is stated in the order once the order gets processed. If  you require a copy of the invoice, please email the support team to sheetmaterials@buildingmaterialswholesale.co.uk to request one.

Anybody can order from Sheet Materials Wholesale. We are primarily a Business2Business supplier, but we also sell to private individuals too.